By press time, it amassed more than 3 million views.
“That did not happen in this case and we apologize“, Delta’s apology stated, adding it would refund their travel expenses and provide additional compensation.
“They never contacted us”.
Brittany and Brian Schear of Huntington Beach told the media that they were returning from Hawaii with their two toddlers when they were asked to get off the plane.
The couple says they originally purchased a seat on the flight for their 18-year-old son Mason, but decided later to fly him back to Los Angeles on an earlier flight so they could use the seat for the younger sibling, Grayson, who would be placed in a vehicle seat.
An employee with Delta then said to Schear that the plane was not moving and could sit there the entire night if they wanted that.
“It’s going to be a federal offense and you and your wife will be in jail and your children in foster care”, a Delta employee said.
“It’s a federal offence if you don’t abide by it”, she explains, to which the dad responds, “I bought that seat! The bottom line is, they oversold the flight”, he said.
“We’re going to be in jail?”
The drama ensued when a flight attendant told Schear he couldn’t keep his baby in that seat. His two-year-old was in a child safety seat.
“I bought that seat”, Schear said.
The filmed incident is the latest to hit the reputation of U.S. airlines, including a man who was injured while being dragged off a United Airlines flight last month.
Schear says he and his wife planned to have their two toddlers sit on their laps, but figured since his oldest son wasn’t using his seat, it would be okay for his other son to sit there.
The dad of three and his family eventually got off the plane and booked another flight home for the next day.
Despite Schear relenting later and finally agreeing to hold his child, crew members told him that he and his family would be removed.
The incident occurred on a red-eye flight, leaving Schear and his family stranded on Maui where they ended up purchasing a hotel room and new airline tickets the following day.
Shear responds by saying that he will hold the child in his lap during take-off, and then put his child back in the seat, however, the staffer tells him that is not possible and that auto seats are not allowed.
The FAA’s website also “strongly urges” parents to put young children in a safety device in their own seat.
Later in the video, a crew member tells Schear that his family has indeed been ejected from the plane for failure to comply. They then filled our 4 seats with 4 customers that had tickets but no seats.
Last month, United Airlines triggered outrage and a public relations disaster after a passenger was dragged off one of its flights.